Our Approach to Returns

Return Window

We understand that the perfect fit may not always be achieved upon first selection. For this reason, we offer a return window of 30 days from the date your order arrives. During this period, you may initiate a return for eligible items, ensuring that your experience with Cuddress remains seamless and satisfying. Our commitment is to provide comfort for your pets while honoring your preferences, even if adjustments are necessary.

How to Initiate

To initiate a return, please visit our website and navigate to the returns section. Here, you will find a simple process to begin the return of your selected item. Please ensure that the product is in its original condition and packaging. We recommend retaining all shipping materials until you are completely satisfied with your purchase. Should you have any questions, our team is available to assist you through our contact page at our contact page. Your satisfaction is paramount.

What’s Returnable

Items eligible for return include any apparel that remains unworn, unwashed, and in original packaging. Custom products are tailored to your specifications and cannot be returned. As a brand dedicated to personalization, we emphasize the importance of selecting the right options during your initial order. Please review your choices carefully to ensure the best fit for your pet’s unique personality.

What’s Final Sale

Certain items are considered final sale and cannot be returned. This includes customized products and sale items marked as non-returnable. We encourage you to review product descriptions and specifications before placing your order. This clarity ensures that you receive precisely what you desire, and helps uphold the integrity of our offerings.

Refund Method & Timeline

Refunds for returned items will be processed using the original payment method. Please allow up to 14 business days for the refund to reflect in your account following our receipt of the returned item. We understand the anticipation of seeing funds returned and appreciate your patience during this period. All refunds will be processed in accordance with the FTC Mail/Internet/Telephone Order Merchandise Rule.

Damaged or Wrong Items

In the event that you receive a damaged or incorrect item, we apologize for any inconvenience caused. Please reach out to us within 7 days of receipt via our contact page at our contact page. We will initiate a prompt resolution, which may include sending a replacement at no additional cost. Your satisfaction is our priority, and we are committed to rectifying any errors swiftly.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a Cuddress error. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your items. Please retain your shipping receipt as proof of return. This will facilitate any inquiries regarding your return.

Exchanges

Exchanges are not directly facilitated. We recommend processing a return for the unwanted item and placing a new order for the desired piece. This method allows for the most efficient handling of your preferences and ensures that you receive the correct item in a timely manner. Should you have questions about this process, please consult our contact page at our contact page for guidance.

Contact

For any inquiries regarding returns or other concerns, please direct your questions to our contact page at our contact page. We value your feedback and are here to assist you in navigating your experience with Cuddress. Your information will be handled with the utmost respect and confidentiality, adhering to all relevant data protection regulations.